A client of ours, a leading provider of innovative communication solutions in the maritime industry, is currently seeking a Technical Support Engineer (Level 2) to join their growing team. This is an excellent opportunity for a highly motivated and technically skilled professional to play a key role in supporting advanced onboard communication systems and ensuring the smooth operation of critical services. The ideal candidate will be proactive, solutions-oriented, and comfortable working in a fast-paced, remote-support environment.

 

Responsibilities:

• Assist in resolving daily Level 2 technical issues or escalated customer inquiries from Level 1 Customer Support Agents
• Maintain, monitor, and enhance developed products and services
• Develop and update internal Knowledge Base documentation
• Create and refine troubleshooting processes and procedures
• Configure and maintain onboard communication systems
• Communicate with customers and suppliers regarding general inquiries and coordinate with the Customer Support Manager
• Identify functional risks and opportunities and propose appropriate actions when necessary

 

Required qualifications, capabilities & skills:

• Strong problem-solving skills with the ability to diagnose and resolve complex technical issues
• Excellent knowledge of TCP/IP networking
• Proven experience in a similar role is considered an advantage
• Hands-on experience with Windows Server, Active Directory, and firewall configuration
• Familiarity with PowerShell scripting
• Comfortable using remote diagnostic tools and techniques, especially in environments where physical access to equipment is limited (e.g., maritime operations)
• Excellent organizational, communication, and teamwork skills
• Fluency in English, both written and verbal

 

Why To Apply:

• Be part of a forward-thinking, collaborative team in a dynamic and growing industry
• Competitive remuneration package
• Benefit from a monthly food allowance
• Access to a pension fund following successful completion of the probation period