On behalf of our client, we are seeking a skilled and proactive Technical Support Agent – Tier 2 to join their growing team in Limassol.

 

The successful candidate will play a key role in providing advanced technical support, resolving complex infrastructure and networking issues, and ensuring the smooth operation of critical systems and services. This position is ideal for an experienced IT professional who enjoys troubleshooting, problem-solving, and working in a dynamic, technology-driven environment.

 

Responsibilities:

• Provide Tier 2 technical support for escalated incidents and service requests
• Diagnose, troubleshoot, and resolve complex technical issues across network, server, and infrastructure environments
• Configure, manage, and support managed network switches, including HP Aruba and Cisco devices
• Administer and troubleshoot Windows Server environments, including Active Directory, DNS, and Group Policy
• Support and maintain Linux operating systems at a basic to intermediate level
• Configure and manage firewall policies, including NAT, security rules, and access controls
• Perform advanced troubleshooting of Windows operating systems, including performance issues, patch management, services, and user-related incidents
• Manage incidents, service requests, and change activities using ITSM platforms such as Zendesk and Zoho, following ITIL best practices
• Document technical issues, resolutions, configurations, and support procedures accurately and consistently
• Collaborate with Tier 1, Tier 3, and other internal teams to resolve incidents and perform root cause analysis
• Take ownership of critical incidents and drive them through to successful resolution
• Support remote vessel environments and troubleshoot connectivity issues involving satellite and WAN technologies when required
• Ensure systems remain secure, compliant, and highly available in line with company standards

 

Required qualifications, capabilities & skills:

• Strong hands-on experience with networking fundamentals, including TCP/IP, VLANs, routing, and switching
• Practical experience configuring and troubleshooting HP Aruba and Cisco managed switches
• Solid knowledge of Windows Server environments, including Active Directory, DNS, and Group Policy administration
• Working knowledge of Linux system administration, including command-line operations, services, and basic system management
• Experience configuring and troubleshooting firewall policies, NAT, and security rules
• Familiarity with ITSM and ticketing platforms such as Zendesk and Zoho, following ITIL-based processes
• Strong troubleshooting skills across Windows desktop and server environments
• Ability to analyse logs, identify root causes, and implement long-term solutions
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced support environment
• Excellent problem-solving and communication skills

 

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a related field
• ITIL Foundation Certification
• Networking certifications such as CCNA or equivalent
• Experience working within a 24/7 enterprise support or Managed Service Provider (MSP) environment
• Previous experience supporting maritime IT environments will be considered a strong advantage
• Knowledge of Windows PowerShell scripting
• Strong technical documentation skills

 

Why to apply: 

• Work with a leading international organisation serving the maritime sector
• Exposure to advanced networking, satellite communications, and cybersecurity technologies
• Opportunities for continuous learning and professional development
• Collaborative and supportive team environment
• Participation in the company's pension fund upon successful completion of the probation period
• Monthly food allowance