We're looking for a Spanish-Speaking Customer Support Agent to join a fast-paced, dynamic team within the forex trading industry. You’ll play a key role in supporting clients across multiple communication channels, resolving issues efficiently, and ensuring an exceptional customer experience.

 

Responsibilities:

• Provide top-tier customer support to Spanish-speaking clients regarding forex trading, accounts, and transactions via phone, email, and chat
• Assist with inquiries related to accounts, transactions, platform usage, and trading processes
• Resolve customer issues quickly and effectively, ensuring high satisfaction
• Maintain detailed and accurate customer records using CRM tools
• Collaborate with internal teams to escalate and resolve complex issues
• Assist customers with information about forex products, platform usage, account management, deposits, withdrawals, and other related services
• Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence
• Share customer feedback to improve services and experiences
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction

 

Required qualifications, capabilities & skills:

• Fluency in Spanish and English (both written and spoken) is required
• Previous experience in customer service and support, preferably within the financial or forex services industry
• Knowledge of forex platforms, trading processes, and financial products
• Experience in SaaS or tech-driven support environments is a plus
• Familiarity with CRM systems, chat platforms, and support tools
• A customer-first attitude with patience and empathy
• Excellent communication skills with the ability to simplify complex forex concepts
• Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management
• Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment
• Willingness to work flexible shifts, including weekends or holidays
• Knowledge of additional languages is a plus

 

Why To Apply:

• Competitive remuneration package
• Exclusive discount card
• Monthly allowance for gym membership or health insurance (post-probation)
• 2 extra hours of personal leave/month (adds up to 3 additional days/year)
• Free daily refreshments
• Complimentary breakfast & lunch every two weeks
• Be part of a dynamic, supportive, and friendly team
• Grow your career with real opportunities for development