Our client, a CySEC-regulated investment firm, provides cutting-edge financial and investment technology services to high-net-worth professional traders and institutions. As part of their continued growth, they are looking to hire a talented Junior IT Support Engineer to join their dynamic team.

 

The successful candidate will play a key role in maintaining the smooth operation of the company’s IT infrastructure, providing timely technical support, resolving IT-related issues, and collaborating closely with team members to continuously improve IT services. This position is essential to ensuring business continuity, reducing response times, and fostering a culture of knowledge sharing and proactive IT maintenance.

 

Responsibilities:

• Provide 1st and 2nd level IT support to all employees within the office environment
• Handle, diagnose, and troubleshoot IT issues arising from daily operations, ensuring resolution within specified SLAs
• Perform in-house systems administration for laptops, desktops, printers, and peripheral devices
• Organize and maintain IT offices and storage areas, ensuring a clean and functional workspace
• Contribute to the development and upkeep of internal documentation, including knowledge bases, manuals, and support materials
• Provide regular status reports and updates on ongoing tasks and support activities

 

Required qualifications, capabilities & skills:

• BSc degree in Information Technology, Computer Science, or related field
• 6 months to 1 year of experience in a similar IT support or systems role
• Hands-on experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive, etc.) and other collaboration tools
• Familiarity with operating systems including macOS, Microsoft Windows 10 and above, and Windows Server 2019 and above
• Experience working with Microsoft-based infrastructure, including Domain Controllers, Active Directory, and Group Policy Objects (GPOs)
• Solid understanding of the OSI or TCP/IP model, roles of network devices, and LAN/WAN configurations
• Experience with PowerShell and Bash scripting for automation is considered an advantage
• Strong interpersonal and communication skills, both written and verbal
• Ability to grasp technical concepts quickly and solve problems proactively
• High attention to detail and capable of managing multiple tasks effectively
• Able to work well in a team environment and independently when needed
• Willingness to learn and adapt to new technologies and challenges
• Comfortable working under pressure in a fast-paced environment, including handling emergency situations
• Fluency in English

 

Why To Apply:

• Competitive remuneration package
• Exclusive discount card
• Monthly allowance for gym membership or health insurance (post-probation)
• 2 extra hours of personal leave/month (adds up to 3 additional days/year)
• Free daily refreshments
• Complimentary breakfast & lunch every two weeks
• Be part of a dynamic, supportive, and friendly team
• Grow your career with real opportunities for development