Our client is seeking a Junior Customer Support Officer to join its growing team and serve as the first point of contact for clients. This role is ideal for an individual who enjoys building relationships, solving problems, and delivering an outstanding customer experience while supporting users throughout their journey.

 

Responsibilities:

• Provide first-line support to clients via phone, email, and chat, responding to enquiries, explaining product features, and communicating product updates and announcements
• Maintain and update the online knowledge base to ensure clients and internal teams have access to accurate and up-to-date information
• Escalate client enquiries to the appropriate internal teams and proactively follow up to ensure timely resolution
• Deliver onboarding and training sessions for new and existing clients, enabling them to maximise the value of the platform

 

Required Qualifications, Capabilities & Skills:

• Bachelor's degree in Computer Science, Management Information Systems, or a related field
• 1–2 years of experience in a customer support or similar client-facing role
• Excellent communication and interpersonal skills, with the ability to remain composed and professional when handling client enquiries
• Strong organisational skills, a proactive approach, and the ability to work effectively both independently and as part of a team
• Professional fluency in both Greek and English. A language assessment will form part of the recruitment process

 

Why to apply: 

• Hybrid working model, with the flexibility to work from home three days per week
• Early finish every Friday, with the working day ending at 2:00 pm
• Flexible working hours to support a healthy work-life balance
• An extra day of birthday leave